ARKTENA is a customer-facing art and design brand operated by Alphavikings ehf in Iceland.
Standard physical artwork
For eligible distance purchases of standard, non-personalised physical goods, consumers may have a statutory right to withdraw from the purchase within 14 days after receiving the goods. Contact ARKTENA before returning an item so the return can be identified and handled correctly.
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping. Any refund is handled in accordance with applicable law and the original payment method.
Personalised artwork
Goods made to a customer's specifications or clearly personalised may be excluded from the statutory change-of-mind withdrawal right where applicable law permits. This includes ARKTENA CUSTOM work created from a customer's photos, instructions, text, locations or other individual specifications.
Digital content
Where digital content is supplied without a physical medium, any statutory withdrawal right may be lost once delivery or download begins if the customer has given the express consent and acknowledgement required by applicable law. ARKTENA will not rely on that exception unless the required customer consent and acknowledgement have been captured.
Damaged, defective or incorrect orders
Change-of-mind rules do not remove statutory rights relating to defective, damaged, misdescribed or incorrect goods. Contact ARKTENA promptly with the order number and clear evidence of the issue so the order can be reviewed and an appropriate remedy arranged.
This page does not limit any mandatory consumer rights that apply to the purchase.